Returns

 

We offer free tracked returns on items that are less than 20kg and smaller
than 61cm (L) x 46cm (W) x 46cm (D)

No printer required.

Returns are accepted up to 30 days from the date of purchase.

Any returned items must be unused, in pristine condition and in all original packaging which must be clean and undamaged.

Please do not write on the product packaging or attach and tape or labels to it.

If you have one of our returns labels and would like the item collecting from your property (fee applies) please click here

If you do not have a label please click here.

Goods returned otherwise than in accordance with the above conditions will not be accepted for return, no refund will be issued and if you want us to send the goods back to you it will be your responsibility to cover the costs of return postage and packing.

WRONG / DEFECTIVE ITEM POLICY

On very rare occasions, we do make mistakes on shipping item. Please contact us when this happens and we will make it right. We may or may not require the original item to be returned to us.

We reserve the right to request for photos of the wrong item shipped to you. For all defective items please start a damage claim by contacting us and send clear photos of the wrong/defective item and a copy of the original invoice. Refund will be made within ten (10) business days after receipt of package.

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