Delivery

Postage Price

All purchases over £100 come with FREE standard postage within the UK unless otherwise specified in the item description, or they are excluded from the offer (see below for details). If the total purchase is below £100, an additional shipping charge will be required for postage. This is currently just £4 for orders to UK addresses.

If you have any special requirements for postage, please get in touch with us so that we may provide a quote or estimate of any extra costs that may be involved upfront (i.e. postage insurance).

Freight Time

We endeavour to dispatch all items within the estimated dispatch time frame noted on the purchased item. If your item is unavailable or there is an unforeseen delay we will contact you via phone or email.

We will not be held responsible for late delivery due to a fault of the delivery service used.

Freight Method

Standard and free shipping is sent via Royal Mail, Fedex or UPS at our discretion. Bulky items, heavy items (e.g. Tyres), and dangerous items will be sent via Fedex or UPS for an extra charge. We are committed to providing our customers with the best delivery. In circumstances where an item is unsuitable to be delivered via chosen shipping method, we will ship the item via the next best option. 

All parcels contain a tracking number and may require the customer’s signature upon delivery. If you wish to have our delivery partner leave the item without a signature (authority to leave), please advise us in the notes section of your order. Hogparts UK Ltd will not be held responsible for any items that are misplaced or stolen if you choose this option.

Insurance & Lost or Damage in Transit

We will do our best to efficiently and safely package your item so that it arrives undamaged. For your and our protection, all items are sent by a tracked service. It is the customer's responsibility to properly inspect the item for damage prior to signing and accepting the delivery, if any damage is suspected then refuse to sign and notify us. On opening, if any damage is found on the item then you are required to notify us within 5 days of receiving the delivery. If we are not notified within 5 days of you receiving the delivery we will be unable to process a claim for replacement or repair.

Once the item has been installed or used any defect or damage to the item will not be covered. If the customer requests for the item to be left without a signature at an unattended location then to the extent permitted by law, we accept no liability and you will not hold us responsible for any loss, damage or other liability occasioned to any items or any claims by you, the Receiver by you choosing to have the goods left at an unattended location and not signed for.

Free Shipping Exclusions

While most items are qualified for free shipping on orders over £100, some items may be too heavy, bulky or dangerous to be sent by our standard shipping service. These items are excluded from the free shipping offer and will incur extra shipping fees. Such items may include but are not limited to tyres, wheels, exhausts, engines, oils & other chemicals. To find out more, feel free to call 01543 426968 or send us an enquiry at sales@hogparts.co.uk

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