To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • You can return your item to over 7000 parcel points nationwide


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be unused and in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free returns applies to UK customers only.

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • We offer free returns
  • There is no re-stocking fee
  • Original shipping charges are non-refundable


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
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